Returns & Exchanges

-All missing items claims MUST be made within 5 working days of receipt of order. All missing parcel claims MUST be made within 28 days following date of order.If items are returned without their original packaging, without the labels, significantly late, smelling or damaged we reserve the right to refuse a refund.

-Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item.

For hygiene reasons the following items are non-returnable:

• Undergarments
• Socks and stockings
• Eye lashes
• Hair extensions or wigs.  
• Cosmetics

-Returned products must be in absolutely new and unused condition for refund. Refunds will be given at the discretion of the management. All accessory items MUST not be opened. There is a minimum admin fee of £2.50 per item.

-Sizes are as described therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing gulidelines. We do not offer refunds for sizing issues. No refund will be issued for buying the wrong size.

-Refunds will be credited against the card used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.

-In the case of a cheque payment, a cheque will be issued payable to the original customer.

-If after placing an order with us you decide that you wish to cancel please e-mail us immediately.

-The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning the item to us is your responsibility except where the goods are faulty and are being returned for an exchange.Please Note There is a charge of £4.50 made for parcels that are refused or where the carriers have been unable to make the delivery- this only applies to Special Next Day orders or International.
 T shirt / Sashes / Vest Top Returns

As we state on our web site and throughout the checkout process, PRINTED orders may not be changed or cancelled once submitted. Please allow 4 days before dispatch,we apologize for any inconvenience. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.

Custom Printed items must be paid for in advance, and are non returnable. Returns are only accepted where the fault is ours.
Because all of our t shirts /sashes/ vest tops are produced on special customer request, they are exempt from the right of withdrawal (replacement) The law exempts products produced on "special request" from the right of withdrawal. This means, if you do not like one of our products or if it does not fit, you cannot return it. We appreciate your understanding, as all of our shirts are manufactured on special requests.

Postage

-All postage is non refundable

-We must be informed of any Missing Parcels within 7 days